Refund policy

RUGBY BRU – RETURNS & REFUND POLICY

Last updated: 11 August 2026

At Rugby BRU, we want returns and exchanges to be simple and fair.

1. RETURN PERIOD

You may request a return, exchange or refund within 14 days of receiving your order, provided the item meets the conditions below.

Items must be:

Unworn and unused
Unwashed
Unaltered
In their original condition
Returned with original tags and packaging
Accompanied by proof of purchase

Rugby BRU reserves the right to refuse a return if the item shows signs of wear, washing, misuse, damage or alteration.

2. CHANGE OF MIND OR WRONG SIZE

If you change your mind, order the wrong size, or would prefer another colour or style, you may request a return or exchange within 14 days.

The customer is responsible for the return courier costs.

Original shipping charges are non-refundable unless otherwise required by law.

Once the returned item has been inspected and approved, you may receive:

A refund
An exchange
Store credit or voucher, where agreed

All exchanges are subject to stock availability.

3. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If Rugby BRU sends you the wrong product, size or colour, or your item arrives damaged, please contact us as soon as possible.

If your product develops a manufacturing defect, please contact us and provide your order details and photographs of the problem where possible.

For approved defective, damaged or incorrectly supplied items:

Rugby BRU will cover the reasonable return courier cost
You may be offered a refund, replacement or exchange, depending on the circumstances and applicable law
Proof of purchase may be required

Nothing in this Policy limits any rights you may have under South African consumer law.

4. SALE AND PROMOTIONAL ITEMS

Sale and promotional items may be returned within 14 days, provided they meet the standard return conditions.

For change-of-mind returns, the customer is responsible for return courier costs.

If a sale item is defective, damaged or incorrectly supplied, Rugby BRU will cover the reasonable return cost.

Refunds will be based on the actual amount paid for the product.

5. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

We cannot normally accept returns on:

Personalised or custom-made items
Worn or washed items
Altered items
Used or damaged by customer items
Items without original tags or packaging where this prevents resale

This does not affect your rights if a product is defective or was incorrectly supplied.

6. HOW TO MAKE A RETURN

To request a return or exchange, contact Rugby BRU and provide:

Your name
Order number
Item being returned
Reason for the return

For damaged, defective or incorrect items, please include photographs where possible.

Please contact us before sending any item back.

Once your return has been received and inspected, we will confirm whether the return has been approved.

7. REFUNDS

Approved refunds will be processed using the original payment method where reasonably possible.

Please allow up to 7 business days for Rugby BRU to process an approved refund after the returned item has been received and inspected.

Your bank or payment provider may take additional time before the funds reflect in your account.

8. RETURN SHIPPING COSTS

Rugby BRU pays the return courier cost when:

We sent the wrong product
We sent the wrong size or colour
The item arrived damaged
The item has an approved manufacturing defect

The customer pays the return courier cost when:

The wrong size was ordered
The customer changes their mind
The customer wants another colour or style

9. CONTACT US

For returns, exchanges or refunds, please contact:

Rugby BRU
Website: www.rugbybru.co.za
Email: sales@rugbybru.co.za

Please include your order number when contacting us.